Shipping policy

At NailsPortal, we take great care to ensure that your order arrives safely, quickly, and in perfect condition. Each product is packaged carefully to preserve its quality from our studio to your doorstep.

Processing Time

All orders are processed within 1–2 business days.
During high-volume periods, processing times may be extended by 1–2 additional days. You will be notified if any significant delays occur.

Shipping Options & Delivery Times

We offer several delivery methods depending on your location:
Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
International Shipping: 7–21 business days
Delivery times may vary based on customs, local carriers, holidays, and unforeseen transit delays.

Shipping Rates

Shipping fees are calculated at checkout based on weight, destination, and the selected delivery method.
Some promotions may include free or discounted shipping.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number.
Tracking information may take up to 24 hours to update.

Shipping Address & Incorrect Information

Please ensure that all address details are entered correctly at checkout.
NailsPortal is not responsible for packages lost due to incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, contact us as soon as possible at info@nailsportal.shop  — we will try to assist before the order is dispatched.

Lost, Damaged, or Missing Items

If your package arrives damaged, missing items, or does not arrive at all, please contact us within 7 days of delivery (or expected delivery).
We will work with you to resolve the issue quickly and fairly.

International Customs & Duties

For international orders, customs fees, import taxes, and duties may apply depending on your country’s regulations.
These charges are not included in our product prices and are the responsibility of the customer.

Delivery Issues

If the carrier marks your package as “delivered” but you have not received it, please:

  1. Check surrounding areas and with neighbors

  2. Contact your local postal office or courier

  3. Reach out to us if the package still cannot be located
    We will assist you in every possible way.

Contact Us

If you have any shipping-related questions, we are here to help.
Email: info@nailsportal.shop
We aim to respond within 24 hours.